Capture what your best people know best.
oomiyasa
The most valuable information in your company isn’t written down.
This shows up when:
Pipeline health is lumpy.
Your best people handle tough situations differently, but you can't explain what they're doing.
A senior person leaves and takes their instincts with them.
Onboarding takes way too long.
AI initiatives stall because the inputs are shallow.
Playbooks capture process. Training teaches skills. Neither transfers judgment.
We capture it.